Absolutely. I’d make the FAQ practical and customer-friendly rather than overly legal, since your policies already handle the detailed terms.

Frequently Asked Questions

Welcome to the Fade Fit FAQ. Here you'll find answers to some of the most common questions about our products, orders, delivery, returns and more.

Orders & Delivery

Where does Fade Fit deliver?

We currently deliver throughout the United Arab Emirates only.

How long will my order take to arrive?

Orders placed before 12:00 PM are typically delivered within 1 business day.

Orders placed after 12:00 PM are typically delivered within 2 business days.

Please note that we do not deliver on Fridays. Delivery times may also be affected by public holidays, high order volumes or circumstances outside of our control.

How much is delivery?

Orders below AED 150 are subject to a AED 10 delivery fee.

Orders of AED 150 or more qualify for free delivery.

How can I track my order?

Once your order has been dispatched, you may receive tracking or delivery updates using the contact information provided at checkout.

If you need help locating your order, please contact us at info@fadefit.com.

Can I change or cancel my order?

If you need to make a change, please contact us at info@fadefit.com as soon as possible and our team will do their best to assist you.

What happens if I enter the wrong delivery address?

Please contact us as soon as possible if you notice an error in your delivery details.

While we will do our best to assist, changes may not always be possible once an order has been dispatched, and delivery may be delayed if an order needs to be redirected or resent.

Returns, Refunds & Exchanges

Can I return Fade Fit food products or vitamins?

Due to the nature of our products, Fade Fit Snacks and Fade Fit Kids Vitamins are non-refundable and cannot be returned, except where an item is defective, damaged or incorrect.

Can I return Fade Fit merchandise?

Yes. Eligible Fade Fit merchandise may be returned for a refund provided that it is unopened, unused, and in its original condition and packaging.

Please contact us at info@fadefit.com before returning any item.

What should I do if my order arrives damaged or incorrect?

We're sorry if there is an issue with your order.

Please email info@fadefit.com with your order details and photos of the damaged or incorrect product, where applicable, and our team will review the issue and assist you.

Do you offer exchanges?

We offer exchanges where an item is defective or damaged, subject to availability.

Please contact info@fadefit.com to arrange an exchange.

For full details, please refer to our Refund Policy.

Fade Fit Products

Where can I find nutritional information?

Nutritional information, ingredients and other relevant product details can be found on the individual product page and on the website, as well as on the product packaging.

As formulations may occasionally be updated, we recommend checking the packaging before consuming a product.

Where can I find allergen information?

Please review the ingredient and allergen information on the individual product packaging before consumption.

If you have a food allergy or dietary concern and are unsure whether a Fade Fit product is suitable for you, please contact us at info@fadefit.com before consuming the product.

Are Fade Fit products suitable for everyone?

Product suitability varies depending on the individual product and your personal dietary or health requirements.

Please review the ingredients, nutritional information and usage instructions provided on the product packaging.

If you have a medical condition, allergy, dietary restriction, are pregnant or breastfeeding, or have any concerns regarding whether a product is appropriate for you, we recommend consulting a qualified healthcare professional.

How should I store Fade Fit products?

Please follow the storage instructions provided on the individual product packaging.

For best quality, products should generally be stored according to the conditions stated on the label and consumed before the stated expiry or best-before date.

Where can I find the expiry date?

The expiry or best-before date can be found on the individual product packaging.

Fade Fit Kids Vitamins

How should Fade Fit Kids Vitamins be taken?

Always follow the recommended serving instructions provided on the product packaging.

Do not exceed the recommended serving unless advised by an appropriately qualified healthcare professional.

Can my child take Fade Fit Kids Vitamins?

Please check the product packaging for the recommended age, serving instructions, ingredients and any applicable warnings.

If your child has a medical condition, allergy, takes medication or you are unsure whether a product is appropriate for them, please consult your child's healthcare professional before use.

Are vitamins a replacement for a balanced diet?

No. Supplements should not be used as a substitute for a varied, balanced diet and healthy lifestyle.

Payments

What payment methods do you accept?

Available payment methods will be displayed at checkout.

All payments are processed securely through our authorised payment providers.

What currency are prices displayed in?

Prices on FadeFit.com are displayed in UAE Dirhams (AED) unless otherwise stated.

Promotions & Discount Codes

How do I use a discount code?

Enter your promotional or discount code in the appropriate field during checkout.

Any applicable discount will be reflected before you complete your order.

Can I use more than one discount code?

Unless otherwise stated as part of a specific promotion, promotional codes and offers may not be combined.

Why isn't my discount code working?

Please check that:

• The code has been entered correctly

• The promotion has not expired

• Your order meets any minimum spend or product requirements

• The code is valid for the products in your cart

If you are still having trouble, contact us at info@fadefit.com.

Subscriptions

How do Fade Fit subscriptions work?

If you purchase an eligible product through a subscription, the frequency, pricing and renewal information will be shown when you select your subscription option and during checkout.

For full information regarding recurring orders, cancellations and changes, please refer to our Subscription Policy.

How can I manage or cancel my subscription?

Subscription management options will depend on the subscription selected. Please follow the instructions available through your account or subscription communication.

If you need assistance, contact us at info@fadefit.com.

Retail & Availability

Are Fade Fit products available in stores?

Selected Fade Fit products are available through retail partners as well as through FadeFit.com.

Product ranges and availability may vary between locations.

A product I want is sold out. When will it be back?

We regularly replenish our products, but restock dates may vary.

Keep an eye on FadeFit.com and our social media channels for product and restock updates.

Contact Us

How can I contact Fade Fit?

For questions about products, orders, delivery or anything else, please contact our team:

Email: info@fadefit.com
Phone: +971 58 506 2222

Our team will be happy to assist you.